Preventative Business Care (PBC) - Part 1 of 3

To stay competitive in a fast moving market, companies must work to increase customer satisfaction, gain market share, and at the same time remain profitable. Many enterprises are focusing their efforts in one area hoping that the other two will automatically follow. To survive in today’s market we have to address each of these metrics separately.
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Case Study - Laser Welding (Automotive)

A Tier 1 European automotive supplier had major issues on a newly launched product: Failure to meet customer volume requirements; Failure to meet customer quality requirements; Massive cost overrun. Using the SLIM (Lean) Methodology Secora helped the client to solve its most prominent operational effectiveness issues and reduce internal manufacturing cost to below the original target costing, without capital investment or design change.
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Continuous Improvement in the Service Sector

Continuous improvement process (CIP) programs have traditionally been employed for quality improvement in manufacturing industries. Today service firms and service functions within almost every sector, are also using some sort of continuous improvement methods to boost performance. This paper presents guidelines for the application of CIP programs to service functions.
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